6DuckLearn Skills

return policy simplification

Simplify a complex return policy document into 5 clear sequential steps customers can follow. Trigger when you have dense policy text and need to transform it into scannable, actionable customer-facing instructions.

data-processing Tags: curated, google-workspace, customer-feedback, support, analytics

Attribution: Prepared by 6DuckLearn. Inspired by Google Workspace with Gemini Prompting Guide 101 (2025).

When to use this

You're a customer support specialist or content writer with an existing return policy document — often written by legal or operations — that customers find confusing. You need a plain-language, step-by-step version customers can act on without contacting support.

What you'll get

A numbered list of 5 clear, sequential steps a customer must follow to complete a return — written in plain language, free of legal jargon, and ready to paste into a Help Centre article or FAQ page.

Prompt template

Use this in Gemini in Docs (open your policy document first, then open Gemini side panel):

Summarize this content to write a clear and concise product return policy. Outline 5 sequential steps for customers to follow.

Fill in the variables:

No variables needed — Gemini reads the open document directly. If you want to adjust:

  • Replace "5 sequential steps" with the number that fits your process
  • Add "Write for a customer with no prior knowledge of our policies" to simplify language further

Customisation tips

  • Open the exact section of the policy you want simplified before prompting — Gemini in Docs works on visible/selected content
  • Add "Use action verbs at the start of each step" (e.g. "Log in to your account", "Select the item")
  • Specify tone: "Use a warm, reassuring tone" vs "Use a formal, business tone"
  • Ask for a one-sentence summary before the steps: "Add a one-sentence overview before the numbered list"

Iteration suggestions

After Gemini responds:

  1. Publish as self-service content → use self-service-blog-from-policy to weave this into a broader help article
  2. Send to customers proactively → use self-service-email-template to draft an email linking to the simplified policy
  3. Survey whether it helped → use post-call-survey-questions to check if customers found the policy clear

Related skills in this workflow

Step Skill What it does
1 feedback-trend-analysis Analyse trends in feedback spreadsheet
2 → You are here return-policy-simplification Simplify return policy into 5 clear steps
3 self-service-blog-from-policy Turn policies into self-service blog post
4 post-call-survey-questions Create post-call survey questions
5 self-service-email-template Email template for self-service resources
6 dissatisfied-customer-followup Request follow-up call with unhappy customers

Related skills

  • dissatisfied customer followup — Request a follow-up call with a customer who left negative feedback — acknowledge their concern and offer concrete resolutions. Trigger when you need to close the loop with an unhappy customer via Gmail.
  • feedback trend analysis — Analyse trends and patterns in a customer feedback spreadsheet using Gemini. Trigger when you need to surface insights from raw feedback data, spot categories with rising complaint volume, or investigate customer sentiment shifts over time.
  • post call survey questions — Generate post-call customer satisfaction survey questions that measure call effectiveness, issue resolution, and likelihood to recommend. Trigger when setting up CSAT or NPS surveys after support interactions.
  • self service blog from policy — Turn support policy documents into a short self-service blog post covering return, refund, and store credit policies. Trigger when you want customers to resolve common issues without contacting an agent.
  • self service email template — Draft a customer email that highlights self-service resources and a blog link for common support issues. Trigger when you want to proactively deflect support contacts by pointing customers to help content.
  • gemini customer feedback analysis — Analyze feedback trends from spreadsheets, simplify return policies, create self-service content, and run voice-of-customer surveys