6DuckLearn Skills

post call survey questions

Generate post-call customer satisfaction survey questions that measure call effectiveness, issue resolution, and likelihood to recommend. Trigger when setting up CSAT or NPS surveys after support interactions.

data-processing Tags: curated, google-workspace, customer-feedback, support, analytics

Attribution: Prepared by 6DuckLearn. Inspired by Google Workspace with Gemini Prompting Guide 101 (2025).

When to use this

You're a customer support manager or CX analyst designing a post-call survey to measure how well your agents are performing. You need questions that reveal whether the customer's issue was genuinely resolved, how the call felt, and whether they'd recommend your business — not just generic satisfaction scores.

What you'll get

Five targeted survey questions covering: call effectiveness, issue resolution, agent quality, and likelihood to recommend — ready to paste into your survey tool (e.g. Google Forms, Typeform, Qualtrics).

Prompt template

Use this in Gemini in Docs:

Create five questions for customers who just spoke to a support agent. Questions should gauge: how effective the call was, if their concern was addressed, and if they would recommend our business to others.

Fill in the variables:

No strict variables needed. Extend the prompt by:

  • Replacing "five" with your target number (3 for short surveys, 7–10 for in-depth ones)
  • Adding "Include one open-ended question for qualitative feedback"
  • Specifying the scale: "Use a 1–5 rating scale for scored questions" or "Use NPS 0–10 for the recommendation question"

Customisation tips

  • Add context about your industry: "We are a B2B SaaS company — frame questions for business users, not retail consumers"
  • Ask Gemini to format output as a ready-to-import CSV if your survey tool supports it
  • Request answer option suggestions: "For each rated question, suggest the label for each scale point"
  • Ask for a question targeting your weakest area: "Add a question specifically about wait time / first-call resolution / agent knowledge"

Iteration suggestions

After Gemini responds:

  1. Send survey via email → use self-service-email-template to wrap the survey link in a polite follow-up email
  2. Close the loop on negatives → use dissatisfied-customer-followup to follow up with customers who gave low scores
  3. Feed results back into analysis → use feedback-trend-analysis to track survey score trends over time

Related skills in this workflow

Step Skill What it does
1 feedback-trend-analysis Analyse trends in feedback spreadsheet
2 return-policy-simplification Simplify return policy into 5 clear steps
3 self-service-blog-from-policy Turn policies into self-service blog post
4 → You are here post-call-survey-questions Create post-call survey questions
5 self-service-email-template Email template for self-service resources
6 dissatisfied-customer-followup Request follow-up call with unhappy customers

Related skills

  • dissatisfied customer followup — Request a follow-up call with a customer who left negative feedback — acknowledge their concern and offer concrete resolutions. Trigger when you need to close the loop with an unhappy customer via Gmail.
  • feedback trend analysis — Analyse trends and patterns in a customer feedback spreadsheet using Gemini. Trigger when you need to surface insights from raw feedback data, spot categories with rising complaint volume, or investigate customer sentiment shifts over time.
  • return policy simplification — Simplify a complex return policy document into 5 clear sequential steps customers can follow. Trigger when you have dense policy text and need to transform it into scannable, actionable customer-facing instructions.
  • self service blog from policy — Turn support policy documents into a short self-service blog post covering return, refund, and store credit policies. Trigger when you want customers to resolve common issues without contacting an agent.
  • self service email template — Draft a customer email that highlights self-service resources and a blog link for common support issues. Trigger when you want to proactively deflect support contacts by pointing customers to help content.
  • gemini customer feedback analysis — Analyze feedback trends from spreadsheets, simplify return policies, create self-service content, and run voice-of-customer surveys