6DuckLearn Skills

gemini customer feedback analysis

Analyze feedback trends from spreadsheets, simplify return policies, create self-service content, and run voice-of-customer surveys

data-processing Tags: curated, gemini, google-workspace, customer-feedback, analytics

Attribution: Inspired by Google Workspace with Gemini Prompting Guide 101 (2025). Transformed and expanded by 6DuckLearn.

Overview

For customer support specialists and managers. Turn raw feedback data into insights, simplify policies into self-service content, and design follow-up surveys — using Gemini across Sheets, Docs, and Gmail.

Prompt Templates

Analyze feedback trends from a spreadsheet

I am a customer support specialist. Using the attached spreadsheet, identify trends and patterns in [customer feedback] by [category] over [time period]. Highlight areas where [customer outreach] has increased significantly and investigate potential reasons. (Gemini app — upload the file)

Simplify return policy into 5 clear steps

Summarize this content to write a clear and concise product return policy. Outline 5 sequential steps for customers to follow. (Gemini in Docs)

Turn policies into a self-service blog post

Take this content and turn it into a short blog titled "Resolve Common Issues Without Agent Assistance." Include separate sections for our return policy, refund policy, and store credit policy. (Gemini in Docs)

Create post-call survey questions

Create five questions for customers who just spoke to a support agent. Questions should gauge: how effective the call was, if their concern was addressed, and if they would recommend our business to others. (Gemini in Docs)

Email template for self-service resources

Draft an email template to a customer that highlights self-service resources referencing [blog link] for [support issues]. Thank them for their business and assure them of our commitment to meeting their needs. (Gemini in Docs)

Request a follow-up call with a dissatisfied customer

Request a follow-up conversation on [date] at [time] with this customer who provided negative feedback to understand their concern and offer resolutions. Include example solutions. (Gemini in Gmail)

Workflow

Feedback spreadsheet → analyze trends → simplify policies → publish self-service blog → create post-call survey → close the loop with dissatisfied customers.

Related skills

  • dissatisfied customer followup — Request a follow-up call with a customer who left negative feedback — acknowledge their concern and offer concrete resolutions. Trigger when you need to close the loop with an unhappy customer via Gmail.
  • feedback trend analysis — Analyse trends and patterns in a customer feedback spreadsheet using Gemini. Trigger when you need to surface insights from raw feedback data, spot categories with rising complaint volume, or investigate customer sentiment shifts over time.
  • post call survey questions — Generate post-call customer satisfaction survey questions that measure call effectiveness, issue resolution, and likelihood to recommend. Trigger when setting up CSAT or NPS surveys after support interactions.
  • return policy simplification — Simplify a complex return policy document into 5 clear sequential steps customers can follow. Trigger when you have dense policy text and need to transform it into scannable, actionable customer-facing instructions.
  • self service blog from policy — Turn support policy documents into a short self-service blog post covering return, refund, and store credit policies. Trigger when you want customers to resolve common issues without contacting an agent.
  • self service email template — Draft a customer email that highlights self-service resources and a blog link for common support issues. Trigger when you want to proactively deflect support contacts by pointing customers to help content.