# return policy simplification
## Metadata

- Canonical URL: https://6ducklearn.com/skills/return-policy-simplification/
- Markdown URL: https://6ducklearn.com/skills/return-policy-simplification/index.md
- Product: skills
- Category: data-processing
- Tags: curated, google-workspace, customer-feedback, support, analytics
- Updated: 2026-07-14T03:00:00.357428+00:00
## Summary
Simplify a complex return policy document into 5 clear sequential steps customers can follow. Trigger when you have dense policy text and need to transform it into scannable, actionable customer-facing instructions.
## Content
> **Attribution:** Prepared by 6DuckLearn. Inspired by [Google Workspace with Gemini Prompting Guide 101 (2025)](https://workspace.google.com).

## When to use this

You're a customer support specialist or content writer with an existing return policy document — often written by legal or operations — that customers find confusing. You need a plain-language, step-by-step version customers can act on without contacting support.

## What you'll get

A numbered list of 5 clear, sequential steps a customer must follow to complete a return — written in plain language, free of legal jargon, and ready to paste into a Help Centre article or FAQ page.

## Prompt template

Use this in **Gemini in Docs** (open your policy document first, then open Gemini side panel):

```
Summarize this content to write a clear and concise product return policy. Outline 5 sequential steps for customers to follow.
```

**Fill in the variables:**

No variables needed — Gemini reads the open document directly. If you want to adjust:
- Replace *"5 sequential steps"* with the number that fits your process
- Add *"Write for a customer with no prior knowledge of our policies"* to simplify language further

## Customisation tips

- Open the exact section of the policy you want simplified before prompting — Gemini in Docs works on visible/selected content
- Add *"Use action verbs at the start of each step"* (e.g. "Log in to your account", "Select the item")
- Specify tone: *"Use a warm, reassuring tone"* vs *"Use a formal, business tone"*
- Ask for a one-sentence summary before the steps: *"Add a one-sentence overview before the numbered list"*

## Iteration suggestions

After Gemini responds:
1. **Publish as self-service content** → use `self-service-blog-from-policy` to weave this into a broader help article
2. **Send to customers proactively** → use `self-service-email-template` to draft an email linking to the simplified policy
3. **Survey whether it helped** → use `post-call-survey-questions` to check if customers found the policy clear

## Related skills in this workflow

| Step | Skill | What it does |
|------|-------|--------------|
| 1 | `feedback-trend-analysis` | Analyse trends in feedback spreadsheet |
| 2 → You are here | `return-policy-simplification` | Simplify return policy into 5 clear steps |
| 3 | `self-service-blog-from-policy` | Turn policies into self-service blog post |
| 4 | `post-call-survey-questions` | Create post-call survey questions |
| 5 | `self-service-email-template` | Email template for self-service resources |
| 6 | `dissatisfied-customer-followup` | Request follow-up call with unhappy customers |

## Related Skills

- [dissatisfied customer followup](https://6ducklearn.com/skills/dissatisfied-customer-followup/index.md): Request a follow-up call with a customer who left negative feedback — acknowledge their concern and offer concrete resolutions. Trigger when you need to close the loop with an unhappy customer via Gmail.
- [feedback trend analysis](https://6ducklearn.com/skills/feedback-trend-analysis/index.md): Analyse trends and patterns in a customer feedback spreadsheet using Gemini. Trigger when you need to surface insights from raw feedback data, spot categories with rising complaint volume, or investigate customer sentiment shifts over time.
- [post call survey questions](https://6ducklearn.com/skills/post-call-survey-questions/index.md): Generate post-call customer satisfaction survey questions that measure call effectiveness, issue resolution, and likelihood to recommend. Trigger when setting up CSAT or NPS surveys after support interactions.
- [self service blog from policy](https://6ducklearn.com/skills/self-service-blog-from-policy/index.md): Turn support policy documents into a short self-service blog post covering return, refund, and store credit policies. Trigger when you want customers to resolve common issues without contacting an agent.
- [self service email template](https://6ducklearn.com/skills/self-service-email-template/index.md): Draft a customer email that highlights self-service resources and a blog link for common support issues. Trigger when you want to proactively deflect support contacts by pointing customers to help content.
- [gemini customer feedback analysis](https://6ducklearn.com/skills/gemini-customer-feedback-analysis/index.md): Analyze feedback trends from spreadsheets, simplify return policies, create self-service content, and run voice-of-customer surveys