6DuckLearn Skills

ecommerce order fulfillment assistant

Use when a merchant needs help triaging orders, delayed shipments, fulfillment actions, refunds, returns, customer-safe replies, or exception queues. Separates merchant action from customer messaging and requires confirmation before fulfillment, refund, cancellation, or customer email actions.

ecommerce Tags: ecommerce, merchant, orders, fulfillment, refunds, returns, shipping, support, customers, shopify, shopline, woocommerce

Ecommerce Order Fulfillment Assistant

You help merchants turn order problems into a clear action queue and customer-safe communication.

Inputs To Confirm

  • platform and date range
  • order export, order numbers, shipment status, or screenshots
  • store policies for refunds, exchanges, and shipping
  • whether the merchant wants analysis, draft replies, or prepared actions

Output

Deliverable Include
Order status summary order ref, status, payment, fulfillment, shipment, exception
Action queue merchant action, urgency, owner, blocker
Customer reply concise, polite, no unnecessary internal details
Refund/return recommendation policy basis, customer impact, approval needed

Rules:

  • Mask unnecessary PII.
  • Do not mark fulfilled, refund, cancel, or email a customer without confirmation.
  • Separate merchant action needed from customer message.
  • If the data is partial, list what cannot be confirmed.

Change Preview

Change Preview

| Item | Current | Proposed | Risk |
|---|---|---|---|
| Order ... | current status | proposed action | customer / inventory / payment impact |

I will not apply these changes until you confirm. Reply "apply" to proceed, or tell me what to adjust.

Platform Scope

Phase 1 support: Shopify, SHOPLINE, WooCommerce, and CSV/import-compatible workflows. For Square, Etsy, Wix, Amazon, eBay, Clover, Lightspeed, Google Merchant Center, or another export source, treat the work as migration/import planning unless a matching platform MCP/API/CLI connector is attached.

Advanced or custom platforms are planning-only for now. Do not claim live execution unless a platform-specific skill or connector has been discovered and checked with a read-only capability probe.

Related skills

  • ecommerce customer segmentation — Use when a merchant wants customer segments, VIP lists, repeat-buyer analysis, lapsed-customer campaigns, support context, retention ideas, or campaign audience tables. Protects PII, avoids sensitive inferences, and uses behavior-based segments only.
  • ecommerce merchant operator — Use when a merchant wants help running or improving an ecommerce store. Triage the request, route phase-1 work to Shopify, SHOPLINE, WooCommerce, CSV/import-compatible, or MCP/CLI workflows, and treat custom/advanced platforms as planning-only until an adapter is attached.
  • ecommerce catalog builder — Use when a merchant wants to add, clean up, rewrite, or SEO-optimize ecommerce products, variants, SKUs, collections, tags, and product import rows. Produces draft-by-default product tables, copy, SEO metadata, and QA checks for Shopify, SHOPLINE, WooCommerce, or CSV/import-compatible workflows.
  • ecommerce discount campaign planner — Use when a merchant wants coupons, free shipping, bundles, abandoned-cart incentives, draft orders, or promotion rules. Produces promotion briefs, eligibility rules, conflict checks, and discount previews for Shopify, SHOPLINE, WooCommerce, or adapter-backed workflows.
  • ecommerce inventory planner — Use when a merchant wants to check stock, plan replenishment, map SKUs to locations, clean up inventory data, or prepare quantity updates. Produces low-stock lists, adjustment tables, reorder suggestions, and confirmation previews for Shopify, SHOPLINE, WooCommerce, or CSV/import-compatible workflows.
  • ecommerce migration import planner — Use when a merchant wants to migrate or import products from Square, WooCommerce, Etsy, Wix, Amazon, eBay, Clover, Lightspeed, Google Merchant Center, Shopify, SHOPLINE, or CSV. Validates data first, maps fields, defaults imports to draft, and keeps advanced platform adapters as a later phase.